Frequently Asked Questions
Contact Us If You Have Any More Questions
Do we need to be there during the whole cleaning?
One of the benefits of hiring our cleaning service is the convenience it provides. It is completely up to you if you want to be present during the cleaning. We guarantee Clear communication, Professionalism, and exercise ethical practices during your cleaning.
Do we provide chemicals?
No, unless there is a specific chemical you would like us to use at your home.
How do I prepare for the cleaning?
As long as our teams have access to your property which includes any gate codes, lockbox codes, and other information regarding access. Our teams are trained not to move heavy furniture. if there's a spefic area you would like cleaned but is covered by a heavy house hold item have that moved before the cleaning. Any collectables that you would like to move before the cleaning is suggested.
What if I pets?
We love furry friends but we will request for them to be in a secured place during our cleaning for safety reasons. Putting pets in a separate, familiar, and comfortable area during the cleaning process helps minimize their anxiety and keeps them at ease. By removing pets from the cleaning area, you can prevent them from interfering with the cleaning process or potentially harming themselves. During the cleaning process, doors and windows may need to be opened for ventilation or access to different areas of the house. This increases the risk of a pet accidentally escaping or getting lost.
Do I need to explain what to do?
A professional cleaning team undergoes training to ensure they are equipped with the necessary skills and knowledge to efficiently clean a house. Which includes preparation for specific requests prior to the cleaning.
How do I make the payment?
You will receive an invoice with the totals and our payment options.
What if something is missed?
Clean and disinfect the sink, toilet, shower, and tub
Clean and disinfect the tiles and grout
Clean and disinfect the bathroom mirror and vanity
Clean and disinfect the cabinets and drawers (inside and out)
Clean and disinfect the towel racks and toilet paper holder
Dust and clean light fixtures and switch plates
Vacuum and mop the floors
Clean and disinfect the shower door and track
What if I need to reschedule?
Dust all surfaces, including furniture, shelves, and blinds
Vacuum furniture and carpets (including under furniture and cushions)
Clean mirrors and glass surfaces
Clean and disinfect light fixtures and switch plates
Vacuum or mop the floors
Remove cobwebs
How do I Tip?
Dust all surfaces, including furniture, shelves, and blinds
Vacuum furniture and carpets (including under furniture and cushions)
Clean mirrors and glass surfaces
Clean and disinfect light fixtures and switch plates
Vacuum or mop the floors
Remove cobwebs
What I something is broken during the cleaning?
Clean and disinfect the exterior surfaces of the washer and dryer
Clean and disinfect the lint trap
Vacuum behind and under the washer and dryer
Check and clean the dryer vent hose and ductwork
Clean and disinfect all countertops and cabinets (inside and out)
Remove all items from cabinets, clean the shelves and replace items
Dust and wipe down any decor or appliances on the countertops
Organize laundry supplies and remove any expired or unused items
Clean and disinfect the sink and faucet
Remove any buildup or stains from the sink and faucet
Wipe down any surrounding countertops or cabinets
Sweep or vacuum the floor to remove any debris
Mop the floor with a disinfectant solution
Spot clean any stains or spills
Additional Services
Outside Cleaning
Window Cleaning