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What services do you provide?We offer general and deep cleaning for residential, rental, and commercial properties. Additional services include event cleanup, wall washing, cabinet and pantry detailing, dishwashing, and more.
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Do you bring your own cleaning supplies?Yes, we provide all necessary cleaning supplies and equipment. If you have specific products you’d like us to use, let us know in advance.
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Do I need to be home during the cleaning?No, you don’t need to be present. If the property has specific access requirements, let us know, and we’ll accommodate them.
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What if something breaks during my cleaning?If something breaks during your cleaning, we will notify you immediately. We'll assess the damages and work toward a resolution. Our company is insured, ensuring issues are handled quickly and fairly.
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How do I prepare for your cleaning team?Please secure valuables, remove clutter, and have any specific instructions ready for our team.
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What areas do you serve?We currently serve Oro Valley Catalina Foothills Marana * Vail * Sahuarita * Dove Mountain* Downtown Tucson East Tucson North Tucson West Tucson South Tucson Casas Adobes (*) No Recurring If you're unsure if we cover your area, feel free to reach out.
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How long does a cleaning session usually take?The duration depends on the size of the property and the type of cleaning (general or deep). We can provide an estimated time during the booking process.
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Are there any cleaning tasks you don’t provide?Plumbing Pools and Hot Tubs Animal and Pest Removal Electrical and HVAC Systems Ladder Work and High Areas Hazardous Materials Heavy Lifting Maintenance Watering Plants Trash Hauling Excessive Mold Cleaning
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How do I book a cleaning service?You can book directly through our website, call us, or email us. If you’re a new client, we’ll guide you through the process step by step.
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How many cleaners will clean my property?We typically assign two or more cleaners to each session. This team size allows us to efficiently complete a thorough cleaning.
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How do I prepare for your cleaning team?Please secure valuables, remove clutter, and have any specific instructions ready for our team.
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What are the different phases of construction cleaning you offer?Rough Cleaning: Removal of construction debris, sweeping, vacuuming, and preparing the space for further work. Fluff Cleaning: Detailing and refining surfaces after rough cleaning to remove dust and small debris. Final Cleaning: A thorough cleaning to make the space move-in ready, including wiping down all surfaces, cleaning windows, detailing fixtures, and removing any remaining dust.
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Can you clean newly installed windows and frames?Yes, our final cleaning includes detailed cleaning of windows, frames, and glass to remove stickers, adhesives, and smudges.
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How do you handle post-construction debris?We remove debris as part of our rough cleaning service. For larger-scale debris, we coordinate with your construction team to ensure proper disposal.
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Do you work with construction schedules?Yes, we understand the importance of aligning with construction timelines. We work closely with project managers to provide cleaning services at the right phase.
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Are your services suitable for both residential and commercial construction?Absolutely! We cater to both residential and commercial construction projects, customizing our cleaning approach based on the space and client needs.
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Can you accommodate last-minute or emergency cleaning appointments?Yes, we often handle last-minute and emergency cleaning requests during our working hours (8 am–5 pm). Availability depends on our schedule.
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Are your cleaners trained and experienced in cleaning rental properties?Yes, our cleaners are highly trained and experienced in rental property cleaning. We conduct regular training sessions to ensure they are well-prepared to meet the specific needs of rental turnovers.
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What kind of communication can I expect from your team before, during, and after the cleaning service?We maintain clear communication throughout the cleaning process. Before cleaning, we confirm your requirements. During the service, updates are provided as needed, and we follow up afterward to ensure your satisfaction.
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What do you expect from me as a host to ensure the cleaning process goes smoothly?Please provide clear cleaning instructions, ensure timely property access, and communicate any schedule changes or issues promptly. Collaboration ensures a smooth cleaning process.
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How do you manage cleaning during peak seasons when demand is high?During peak seasons, we use efficient scheduling protocols and prioritize advanced bookings. Our team adjusts cleaning times and staffing to ensure all properties are cleaned on time to finish projects.
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What do you do if a guest leaves personal items behind?Left-behind items are placed in a designated location within the cleaner’s closet. You decide how to handle them from there. We do not ship items or unpack shipped items.
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How do you handle strong odors or lingering smells in the property?We address odors through ventilation and specialized cleaning products. For persistent smells, we offer an optional air quality cleaning service using ozone cleaners and odor-sanitizing chemicals.
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Can you handle large properties or multiple rental units in one visit?Yes, we are equipped to handle large properties and multiple units in one visit. We allocate staff and resources effectively to ensure thorough and timely cleaning.
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What’s the difference between general cleaning and deep cleaning?General cleaning includes routine tasks like dusting, vacuuming, wiping countertops, and cleaning bathrooms. Deep cleaning goes further, focusing on hard-to-reach areas, baseboards, inside appliances, and other detailed tasks.
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Do I need to be home during the cleaning?No, you don’t need to be home. Many clients provide access instructions, and we ensure your home is securely locked after the cleaning.
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How often should I schedule cleaning services?This depends on your needs. We offer flexible scheduling, including weekly, bi-weekly, monthly, or one-time cleanings.
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How do I prepare my home for a cleaning?To help us clean efficiently, we recommend tidying up personal items and ensuring access to the areas you want us to clean and secure your furry friends.
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